GENERAL QUESTIONS
Q1: What should I do after a car accident?
A: Ensure everyone is safe and call emergency services if needed. Then, exchange insurance information, take photos of the damage, and file a claim. After that, contact us for a free repair estimate — we’ll handle the rest.
Q2: Do I have to use the shop my insurance recommends?
A: No. You're legally allowed to choose any certified auto body shop. We work with all major insurers and will make sure your car receives the highest quality repair — not the cheapest one.
Learn more about our insurance claim assistance (ADD LINK)
Q3: What types of vehicles do you repair?
A: We repair all makes and models — domestic, foreign, luxury, trucks, and SUVs. If it’s got wheels and a VIN, we can fix it.
Q4: Can I drop off my car after hours?
A: Yes! We offer a secure after-hours key drop. Call us in advance, and we’ll guide you through the drop-off process.
INSURANCE & ESTIMATES
Q5: How do I get a repair estimate?
A: You can:
- Visit us for an in-person inspection
- Use our online estimate form here
- Call to schedule a time
  Estimates are free and fast.
Q6: Will you work directly with my insurance?
A: Yes. We’ll handle the paperwork and communication with your insurance company to make your claim as smooth as possible.
Q7: What if my insurance only covers aftermarket parts?
A: We'll explain your options. If your policy limits you to aftermarket parts, we may still be able to request OEM parts for safety-critical components.
REPAIRS & PARTS
Q8: Do you use OEM parts?
A: We use OEM parts whenever possible, especially for structural or safety-related repairs. We’ll walk you through your options and what’s covered by insurance.
See our blog: OEM vs. Aftermarket Parts
Q9: Do you offer frame straightening and structural repairs?
A: Yes. We use computerized measuring systems to bring your vehicle’s frame back to factory specs — ensuring safety and alignment.
Q10: Is your work guaranteed?
A: Yes — we offer a lifetime warranty on bodywork and paint repairs for as long as you own your car.
Q11: Do you offer towing services?
A: Yes. We can arrange 24/7 towing to our facility if your car is not drivable. Call us anytime, and we’ll get your vehicle in safely.
PAINT & REFINISHING
Q12: Can you match my car’s paint exactly?
A: Absolutely. We use computerized color-matching systems to blend new paint perfectly with the existing finish — even for older or faded vehicles.
See how our refinishing process works
Q13: Will the repaired area look different than the rest of the car?
A: No. We blend adjacent panels as needed to ensure a seamless, invisible repair. Your vehicle will look like it was never damaged.
TIMING, DELIVERY & AFTERCARE
Q14: How long will repairs take?
A: Most repairs are completed within 3–10 business days, depending on damage and parts availability. We’ll give you a timeline after your estimate and keep you updated along the way.
Q15: How will I know when my car is ready?
A: We’ll contact you by phone, text, or email (your choice) as soon as your car is ready. You’ll also receive any post-repair care tips you need.
Q16: Can I get a rental car during repairs?
A: If your insurance policy includes rental coverage, we’ll help coordinate a rental for you. If not, we can assist in arranging one independently.
Q17: What happens if more damage is found during repairs?
A: If we find hidden damage, we’ll immediately contact you and your insurance company to adjust the estimate and get approval for any additional repairs.
Q18: Do I need an appointment for an estimate?
A: Walk-ins are welcome, but we recommend scheduling an appointment to minimize wait times. Book online here.

Paint refinishing

Collision Auto Paint Repair

Custom Painting

1632 Atlantic Ave, Brooklyn, NY, 11213

Saturdays- 8 am - 1 pm

Monday - Friday 8 am - 5 pm

FAQ

(347) 227-6492