Oil Change & Collision Repair in NYC | RAW Motorcraft Auto Body Shop.

1632 Atlantic Ave, Brooklyn, NY, 11213

Saturdays- 8 am - 1 pm

Monday - Friday 8 am - 5 pm

GENERAL QUESTIONS
Q1: What should I do after a car accident?
A: Ensure everyone is safe and call emergency services if needed. Then, exchange insurance information, take photos of the damage, and file a claim. After that, contact us for a free repair estimate — we’ll handle the rest.
Q2: Do I have to use the shop my insurance recommends?
A: No. You're legally allowed to choose any certified auto body shop. We work with all major insurers and will make sure your car receives the highest quality repair — not the cheapest one.
Learn more about our insurance claim assistance (ADD LINK)
Q3: What types of vehicles do you repair?
A: We repair all makes and models — domestic, foreign, luxury, trucks, and SUVs. If it’s got wheels and a VIN, we can fix it.
Q4: Can I drop off my car after hours?
A: Yes! We offer a secure after-hours key drop. Call us in advance, and we’ll guide you through the drop-off process.
INSURANCE & ESTIMATES
Q5: How do I get a repair estimate?
A: You can:
- Visit us for an in-person inspection
- Use our online estimate form here
- Call to schedule a time
  Estimates are free and fast.
Q6: Will you work directly with my insurance?
A: Yes. We’ll handle the paperwork and communication with your insurance company to make your claim as smooth as possible.
Q7: What if my insurance only covers aftermarket parts?
A: We'll explain your options. If your policy limits you to aftermarket parts, we may still be able to request OEM parts for safety-critical components.
REPAIRS & PARTS
Q8: Do you use OEM parts?
A: We use OEM parts whenever possible, especially for structural or safety-related repairs. We’ll walk you through your options and what’s covered by insurance.
See our blog: OEM vs. Aftermarket Parts
Q9: Do you offer frame straightening and structural repairs?
A: Yes. We use computerized measuring systems to bring your vehicle’s frame back to factory specs — ensuring safety and alignment.
Q10: Is your work guaranteed?
A: Yes — we offer a lifetime warranty on bodywork and paint repairs for as long as you own your car.
Q11: Do you offer towing services?
A: Yes. We can arrange 24/7 towing to our facility if your car is not drivable. Call us anytime, and we’ll get your vehicle in safely.
PAINT & REFINISHING
Q12: Can you match my car’s paint exactly?
A: Absolutely. We use computerized color-matching systems to blend new paint perfectly with the existing finish — even for older or faded vehicles.
See how our refinishing process works
Q13: Will the repaired area look different than the rest of the car?
A: No. We blend adjacent panels as needed to ensure a seamless, invisible repair. Your vehicle will look like it was never damaged.
TIMING, DELIVERY & AFTERCARE
Q14: How long will repairs take?
A: Most repairs are completed within 3–10 business days, depending on damage and parts availability. We’ll give you a timeline after your estimate and keep you updated along the way.
Q15: How will I know when my car is ready?
A: We’ll contact you by phone, text, or email (your choice) as soon as your car is ready. You’ll also receive any post-repair care tips you need.
Q16: Can I get a rental car during repairs?
A: If your insurance policy includes rental coverage, we’ll help coordinate a rental for you. If not, we can assist in arranging one independently.
Q17: What happens if more damage is found during repairs?
A: If we find hidden damage, we’ll immediately contact you and your insurance company to adjust the estimate and get approval for any additional repairs.
Q18: Do I need an appointment for an estimate?
A: Walk-ins are welcome, but we recommend scheduling an appointment to minimize wait times. Book online here.